Director, IT Support Services - June 2022 – present
Chief Information Officer (Interim) - September 2016 – February 2017
Assistant Director of Training and Development - April 2011 – September 2016 and February 2017 - May 2022
- Stepped into interim CIO role upon the sudden departure of the previous CIO, immediately working with the President’s Cabinet and the President’s Advisory Council to address short- and long-term strategic planning for Information Technology
- Leadership team member in the Information Technology’s strategic planning as part of the university’s 2020 strategic plan
- Designed and implemented Follow-Me printing in conjunction with Ricoh USA to bring the costs associated with printing (consumables, maintenance, device costs, student and staff printing) under control. Initial projections were to save the university $250,000 over the first five years of the program. Final savings - even when adjusted for the pandemic period - was $330,000.
- Developed a badging program to provide verifiable training and education results for university programs
- Planned, developed, and executed BenSoft - an external training initiative for the university that provided software and technology-related training and certification exams for both IT and non-IT personnel.
- Charter member of "Emerging Technologies Committee" - the group tasked with the leadership and long-term strategic planning of new teaching and operational technologies for the university community
- Developed and led an enterprise-wide cyclical data reporting project for all departments to use for both strategic and day-to-day operational decision-making
- Launched an online training program for both internal staff/faculty and working professionals. This includes the entire lesson life cycle from concept/storyboard to program launch.
- Recognized by executive leadership for outstanding training practices
- Applied accelerated learning principles for the university's content management system (CMS) training to successfully enable departments and colleges to create their own content for the university's website
- Developed and implemented new training techniques to reach users across multiple campuses
Director Of Training Development & Operations Corporate Transition Services
June 2010 – June 2012
- Developed successful program for outplacement services, including network club, career transition training, interviewing techniques, and job searching
- Reduced hiring costs for clients through technology-based recruitment strategies
- Developed technology solutions for client recruitment practices (intake interviews, candidate searches, contacting candidates, and candidate management)
- Provided coaching to executive-level candidates in career transition
- Developed and executed social networking strategy
- Developed recruitment training pedagogies
- Identified and developed strategy for actively expanding company service offerings and increase revenue